Phone: 931.379.3233

123 N. Main Street

 Mount Pleasant, TN 38474

Fax: 931.379.9223

Open M-F 7:30 - 4:00

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FREQUENTLY ASKED QUESTIONS

CONTACT

What forms of ID does MPPS require to obtain service?

 MPPS requires a photo ID, social security number, service address, and telephone number.

How much is a deposit?

For residential customers there is a refundable $150 or $300 deposit (pending a credit check)

and a non-refundable $25 service charge added to your first bill.

An option to avoid paying a deposit is our budget-friendly pre-pay program which

allows our residential and small commercial customers to pay for their service as needed.

 

For commercial/industrial customers a security deposit is required per meter and

is calculated at two times the average monthly bill for the type of business.

An indemnity bond can also be issued in lieu of a security deposit

for commercial/industrial customers.

START SERVICE

If my bill is due on Saturday or Sunday will it be considered late if I pay it on Monday?

No, if a bill is due on the weekend or a MPPS holiday,

you have the following business day to pay before a penalty is applied.

PAY BILL

When does MPPS disconnect service for non-payment?

MPPS disconnects service for non-payment on the 30th of each month or the 28th in February.

If this date falls on a weekend, the disconnect day will be the following business day.

How many days after my bill is due, do I have to pay my bill?

You should receive your bill by the 10th of the month and bills are due upon receipt.

To avoid a late penalty bills should be paid by the 22nd. A 5% penalty is applied to all accounts

with a past due balance on the 23rd. There is an eight day grace period (six days in February)

after the 22nd, before power is disconnected on the 30th (28th in February) every month.

What is the TVA fuel cost adjustment?

The charge is for the generation of power by TVA.

This covers fuel used to create the power, such as gas, coal and other resources.

When do I get my first bill?

Call 931-379-3233 for details.

What needs to be done when I am moving?

Always call 931-379-3233 for service disconnection when you move and provide us with your new forwarding address. This enables us to mail your final bill or a refund of your deposit, if applicable.

TRANSFER SERVICE

When will I receive my final bill?

A final bill is sent out within a week of disconnection.

Depending on when you move or have your service disconnected, you could possibly receive a one to two months bill. When you receive your final bill, it will have printed on the front "Final Bill".

What do I need to do if I do not receive a bill?

Sometimes mail can get lost. If you have not received your utility bill by the 10th of the month please call or come by our office and we will be able give you the account balance.

What do I need to do when my power goes out?

Please check your electric panel first for tripped breakers or blown fuses.

If that’s not the problem, call us, 931-379-3233.

What is the cost to get power to my new home?

Cost estimate will be determined up front by the engineering department.

Estimates will consist of any necessary materials plus any labor MPPS has involved.

Other fees or permits may apply. Please call MPPS to get a price to your future home.

START SERVICE

What is the cost to get power to my garage/shop?

Shops are considered small commercial accounts by MPPS.

Cost estimate will be determined up front by the engineering department.

Estimates will consist of any necessary materials plus any labor MPPS has involved.

Other fees or permits may apply. Call MPPS for an estimate.